These general terms and conditions of sale (hereinafter referred to as the "T&Cs") apply to any order placed on the website urbanpayer.com (hereinafter referred to as the "SITE") by any natural person or professional holding a VAT number (hereinafter referred to as the "CUSTOMER").
The SITE is operated by the company Luxury Ring Pay srls - Viale dei Platani 33/A - 97100 Ragusa (RG) - REA RG473895 - VAT No. 01858630880 - Certified Email (PEC): luxuryringpaysrls@pec.cgn.it (hereinafter referred to as "LUXURY RING PAY").
By placing an order on the SITE, the CUSTOMER expressly accepts these T&Cs, which govern the contractual relationship with LUXURY RING PAY.
These terms and conditions may be amended at any time without prior notice. The date of publication on the SITE is considered the effective date.
However, ongoing contracts remain subject to the conditions in force at the time of the sale.
These T&Cs govern purchases made on the SITE in accordance with Part III, Title III, Chapter I of the Consumer Code (Legislative Decree 206/2005), as amended by Legislative Decree 21/2014 and Legislative Decree 70/2003 on electronic commerce.
Please read these T&Cs carefully and print and/or save them on a durable and accessible medium. Also, please refer to our Privacy Policy.
Under these T&Cs, LUXURY RING PAY sells and the CUSTOMER purchases, remotely, the tangible movable goods offered for sale on the SITE.
The contract is concluded exclusively via the Internet through the CUSTOMER's access to https://cnick.it and the completion of a purchase order in accordance with the procedures provided by the SITE.
The CUSTOMER undertakes to review these T&Cs before confirming their order, particularly the pre-contractual information provided by LUXURY RING PAY.
Each order placed on the SITE constitutes a DISTANCE sales contract in Italian between the CUSTOMER and LUXURY RING PAY.
In the order confirmation email, the CUSTOMER will also receive a link to download and archive a copy of these T&Cs, as provided under Article 51, paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
Before concluding the purchase agreement, the CUSTOMER reviews the characteristics of the goods, as described in the individual product sheets available at the time of selection.
Prior to validating the order with the "payment obligation," the CUSTOMER is informed regarding:
the total price of the goods including taxes, with details of shipping costs and any other charges;
the payment methods;
the delivery timeline to which LUXURY RING PAY commits;
the conditions, terms, and procedures for exercising the right of withdrawal (Art. 6 of these T&Cs), including the standard withdrawal form as per Annex I, Part B of Legislative Decree 21/2014;
the existence of the legal guarantee of conformity for purchased goods;
the post-sale support conditions and commercial guarantees offered by LUXURY RING PAY.
The CUSTOMER is also aware that accessories sold on the SITE have digital functionalities that require the use of the free CNICK application, available only for certain Android and iOS versions and devices with NFC. The TERMS AND CONDITIONS OF SERVICE of said app form an integral part of these T&Cs and can be accessed via this link. In particular, payment functionalities are available only if the CUSTOMER holds one of the payment cards listed on the SITE.
The CUSTOMER may, at any time and prior to concluding the contract, access the information relating to LUXURY RING PAY, including its geographical address and email contacts, which are also provided below:
LUXURY RING PAY S.R.L.S.
Registered Office: Viale dei Platani 33/A - 97100 Ragusa (RG)
Customer Service: info@cnick.it
PEC: luxuryringpaysrls@pec.cgn.it
Any information, support, inquiries, or complaints may be addressed to Customer Service via email at info@cnick.it.
The SITE may be used solely for its intended purposes, in accordance with these T&Cs and applicable law.
It is the sole responsibility of the CUSTOMER to ensure that their use of the SITE does not violate any laws, regulations, or third-party rights.
Accordingly, LUXURY RING PAY reserves the right to take any appropriate action to protect its legitimate interests, including denying access to the SITE, terminating contracts, and reporting any suspicious or improper activity conducted through the SITE to the competent authorities — such as judicial or administrative bodies — whenever the CUSTOMER is found or suspected to:
violate laws, regulations, and/or these T&Cs;
infringe upon the rights of third parties;
act in a manner that could significantly harm the legitimate interests of LUXURY RING PAY;
insult or offend LUXURY RING PAY or third parties.
The sale of products on the SITE may be temporarily suspended without notice, for the time strictly necessary to carry out technical interventions on the platform or for security or confidentiality reasons. LUXURY RING PAY also reserves the right to reject any orders, regardless of their origin, if they appear abnormal in terms of quantity or frequency.
Registering on the SITE allows the CUSTOMER to create an account using their email address. This account can be used to view order history and store service preferences (e.g., shipping address, payment method, etc.).
The CUSTOMER who registers is responsible for the accuracy, correctness, and currency of the information provided, guarantees to be the rightful owner, and undertakes to comply with applicable laws and these T&Cs. All submitted data will be processed in accordance with the Privacy Policy, solely for the purpose of order fulfillment and, with the CUSTOMER's consent, for promoting the SITE's products or offers.
The CUSTOMER may purchase products offered on the SITE either as a "guest" (i.e., without registration) or by completing the order submission process according to the instructions provided.
These T&Cs and the details on the SITE merely constitute an invitation to submit an offer to purchase and do not constitute a public offer.
In accordance with Legislative Decree No. 70 of April 9, 2003 on electronic commerce, LUXURY RING PAY informs CUSTOMERS that:
a. The contract between LUXURY RING PAY and the CUSTOMER is concluded over the Internet via access to the SITE and following the specified procedures through which the CUSTOMER formalizes a purchase proposal for the products.
b. The purchase contract is concluded by completing the process described herein, available only in Italian, which can be corrected, modified, or canceled at any time prior to submission:
the CUSTOMER must add the desired products to the shopping cart, complete all subsequent sections, enter the requested information by following the instructions, and electronically transmit to LUXURY RING PAY the completed purchase proposal including all required data;
order summary: before submission, the CUSTOMER will be prompted to identify and correct any potential errors in the form fields, carefully review the T&Cs, and print and/or save a personal copy. The summary will show: selected products, product prices including taxes, shipping costs and delivery timeframes, and any other applicable fees;
c. To submit the order, the CUSTOMER must click the “Pay Now” button.
d. The order is considered submitted when LUXURY RING PAY electronically receives the completed order form and verifies that the order information is correct.
By placing an order, the CUSTOMER declares to have read and accepted all instructions provided during the purchase process and to fully accept these T&Cs. Submitting the order implies the obligation to pay the total due and that the order may not be changed or canceled.
Orders are subject to acceptance by LUXURY RING PAY, which reserves the right to reject an order at its discretion, including but not limited to cases where:
the order cannot be fulfilled due to errors in the information provided by the CUSTOMER (e.g., payment details, expiration date, billing address, insufficient or incorrect shipping address, misleading information);
an error occurred on the SITE (e.g., pricing or product description errors);
the product is no longer available.
After order submission, the CUSTOMER will receive a confirmation email from LUXURY RING PAY containing: order details, CUSTOMER and product information, a summary of applicable terms and conditions, a link to download the T&Cs and Privacy Policy, pricing, selected payment method, shipping costs and taxes, right of withdrawal information, shipping address, and estimated delivery times. The CUSTOMER is responsible for checking this information and promptly notifying LUXURY RING PAY of any corrections.
The CUSTOMER will subsequently receive a shipping confirmation email.
Since the order represents an offer to purchase, the contract is considered concluded only upon the confirmation email, which serves as acceptance of the purchase proposal. Only the products listed in the confirmation email form the object of the contract.
The purchase contract will be automatically terminated in the event of non-payment (in full or in part) of the total amount due, including the product price, shipping costs (if applicable), and any additional fees indicated in the order. In such cases, the contract will be terminated pursuant to Article 1456 of the Civil Code. The CUSTOMER will be notified of this termination and the consequent cancellation of the order.
Pursuant to Article 12 of Legislative Decree 70/2003, LUXURY RING PAY informs the CUSTOMER that each order is archived in digital or paper format at its headquarters, under confidentiality and security standards. The CUSTOMER may request a copy at any time by writing to info@cnick.it.
LUXURY RING PAY undertakes to ship the goods within 7 days from the order confirmation email sent to the CUSTOMER.
The tangible goods covered by these T&Cs are those listed in the electronic catalog available on the SITE at the time the CUSTOMER places the order. Each product is accompanied by an information sheet (“Product Sheet”) that outlines its main features. LUXURY RING PAY commits to describing and presenting the items sold on the SITE as accurately as possible. Nevertheless, there may be occasional errors, inaccuracies, or minor differences between the actual product and what is depicted on the SITE. Furthermore, the product photos on the SITE are for illustrative purposes only and do not constitute a contractual element.
Product availability refers to the actual availability at the time the CUSTOMER places the order. However, this availability is indicative only because:
products may be sold to other CUSTOMERS before order confirmation due to simultaneous use of the SITE by multiple users;
a system error may allow a product to be shown as available when it is not.
Even after LUXURY RING PAY sends the order confirmation email, partial or total product unavailability may occur. In such cases, the order will be automatically adjusted by removing the unavailable item(s), and the CUSTOMER will be promptly notified by email. This email will also specify the refund procedure and timing for any amounts paid.
In the case of multiple-item orders, the unavailability of one or more products does not entitle the CUSTOMER to cancel the entire order.
The CUSTOMER may make payment using one of the following methods:
Credit/debit card (accepted networks: Visa, Mastercard, American Express, Maestro);
PayPal;
Google Pay;
Gift Card.
If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled, and the contract will be deemed terminated under Art. 1456 of the Italian Civil Code. The CUSTOMER will be notified via email. Charges are applied at the time of order submission.
Payment-related communications and the data provided by the CUSTOMER are handled via secure lines. Sensitive card information (card number, cardholder name, expiration date, security code) is encrypted and transmitted directly to the payment service provider, bypassing LUXURY RING PAY’s servers. LUXURY RING PAY never has access to and does not store the CUSTOMER’s card information.
The CUSTOMER must be the cardholder or authorized by the cardholder to use the selected payment method. LUXURY RING PAY reserves the right to cancel orders that do not meet this condition.
In the event of contract termination or refunds, LUXURY RING PAY will refund the amount owed to the CUSTOMER using the same payment method used for the original purchase, unless otherwise agreed. In the case of card payments, once the refund order has been placed, LUXURY RING PAY cannot be held responsible for delays or omissions in the crediting process. In such cases, the CUSTOMER should contact their card issuer directly.
To ensure security, payment services use the latest SSL protocols and data encryption methods. Additionally, in compliance with Directive (EU) 2015/2366 (Payment Services Directive 2 or ‘PSD2’), for transactions exceeding EUR 30, payment services may require Strong Customer Authentication (SCA). The CUSTOMER may need to authenticate using mobile devices or other tools required by the payment services. Failure to complete the authentication process may prevent the order from being finalized.
All product prices listed on the SITE are in Euros and include VAT (if applicable) and any environmental contribution (RAEE), where applicable.
Shipping costs are included in the purchase price.
The CUSTOMER acknowledges that LUXURY RING PAY may change prices at any time. However, goods will be invoiced based on the prices in effect at the time the order was created, as stated in the confirmation email sent by LUXURY RING PAY.
In the event of a technical, manual, or system error resulting in a significant and clearly erroneous price change not intended by LUXURY RING PAY, the purchase order will be deemed invalid and canceled, and any amount paid will be refunded within 14 days of the cancellation.
If a product is discounted and both the percentage discount and original price are indicated, such references are based on the regular SITE price.
According to Article 22 of Presidential Decree 633/1972, if the CUSTOMER qualifies as a consumer under Article 3, paragraph 1(a) of the Consumer Code, the issuance of an invoice is not mandatory unless requested by the CUSTOMER at the time of purchase. The invoice will be issued using the information provided by the CUSTOMER, who guarantees its accuracy. Once issued, no changes can be made to the invoice details.
Both digital and physical Gift Cards are valid exclusively for online purchases made on the SITE. Gift Cards cannot be used to purchase other Gift Cards or Gift Boxes. Gift Cards are valid for 12 months from the date of purchase and cannot be used beyond the expiration date indicated on them.
Multiple Gift Cards may be used in a single transaction and may be combined with any ongoing promotions. If the remaining balance on a Gift Card is insufficient to cover the entire purchase amount, the CUSTOMER may pay the difference using one of the other accepted payment methods.
The initial and/or remaining balance of the Gift Card cannot be converted into cash, credited to a payment card, or refunded, even in the event of loss or theft.
LUXURY RING PAY reserves the right to cancel a Gift Card, at its sole discretion, in cases of suspected fraud or misuse.
In accordance with applicable regulations, the right of withdrawal may be exercised without penalty and without the need to provide a reason within 14 days from the date of receipt of the products.
LUXURY RING PAY equates the right of withdrawal with the return procedure, allowing CUSTOMERS to exercise the right of withdrawal within 14 days from receipt of the purchased products.
The right of withdrawal is excluded if:
exercised after the above-mentioned period;
the purchase was made by a CUSTOMER acting in the capacity of a professional under Article 3(c) of the Consumer Code (i.e., purchases made with a VAT number).
Where permitted, the right of withdrawal may be exercised online via the return policy procedure or through any explicit statement of the CUSTOMER’s decision to withdraw, specifying in the subject line: “Exercise of the Right of Withdrawal,” and in the body of the email: the order number, order date, the product(s) subject to withdrawal, and a phone number. The request should be sent to: info@cnick.it.
The CUSTOMER who exercises the right of withdrawal must return the product to LUXURY RING PAY without undue delay and in any case within 14 calendar days from the date of communicating their decision to withdraw, by shipping it to:
LUXURY RING PAY S.R.L.S
Via Corallo, 9, 97012 Chiaramonte Gulfi (RG), Italy
LUXURY RING PAY is not liable for damage, theft, or loss of returned goods shipped without insurance. The risks of transport for the return of products are entirely borne by the CUSTOMER.
Returned goods must be intact, in their original packaging, and complete in all parts (including packaging, documentation, and accessories: manuals, cables, etc.).
Subject to the right to verify compliance with the above conditions, LUXURY RING PAY will refund the price of the returned products within 14 days of receiving them.
The refund will be made using the same payment method used for the original transaction, i.e., through a reversal of the charged amount on the credit/debit card or other method indicated by the CUSTOMER. If the purchase was made in whole or in part using a Gift Card, the refund will be credited back to the Gift Card balance.
The CUSTOMER acknowledges and expressly agrees that if the returned product:
is missing components or accessories (accessories, cables, manuals, parts, etc.);
is damaged due to transport (in which case LUXURY RING PAY will notify the CUSTOMER within 14 days so they may claim compensation from the carrier if insured);
is damaged due to causes other than transport or exhibits irregularities in condition (e.g., device contact with liquids),
LUXURY RING PAY will reject the return request and send the product back to the CUSTOMER, charging them for the shipping costs and denying the return.
The CUSTOMER exercising the right of withdrawal is responsible for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. In such cases, the refund amount will be reduced accordingly. If the refund has already been issued, LUXURY RING PAY will provide bank details for the CUSTOMER to reimburse the diminished value.
The products sold on the SITE are covered by the Legal Guarantee of Conformity set forth in Articles 128 et seq. of the Consumer Code, which applies to consumers under Article 3, paragraph 1(a) of the Consumer Code.
The Legal Guarantee of Conformity applies if a non-conformity defect arises within 2 (two) years (“Validity Period of the Guarantee”) from the delivery of physical goods or goods with digital elements.
The right to invoke defects under the guarantee expires in any case after 26 months from the date of delivery.
The Legal Guarantee does not apply to defects caused by accidents or CUSTOMER negligence, use of the product not in accordance with its intended purpose and/or with the instructions in the technical documentation, or tampering by third parties not authorized by LUXURY RING PAY. In such cases, verification, restoration, and shipping costs will be charged to the CUSTOMER.
To exercise this right, the CUSTOMER must submit a formal request to Customer Service via email at info@cnick.it.
In the event of a defective or non-conforming product, LUXURY RING PAY will, at its own expense, arrange product pickup subject to the CUSTOMER’s availability.
In cases of non-conformity, the CUSTOMER has the right to:
have the conformity restored (via repair or replacement);
obtain a proportionate price reduction;
terminate the contract.
To restore conformity, the CUSTOMER may choose between repair and replacement, unless the chosen remedy is impossible or entails disproportionate costs for LUXURY RING PAY, taking into account:
the value the item would have had without the defect;
the extent of the defect;
the possibility of using the alternative remedy without significant inconvenience.
The CUSTOMER has the right to a price reduction or contract termination if:
LUXURY RING PAY does not repair or replace the item;
a defect persists despite an attempt to restore conformity;
the defect is sufficiently serious to justify a price reduction or contract termination;
LUXURY RING PAY declares, or it is evident, that it cannot restore conformity within a reasonable period or without significant inconvenience.
The CUSTOMER cannot terminate the contract if the defect is minor, at the discretion of LUXURY RING PAY.
In the event of a price reduction, it will be proportional to the decreased value of the product.
If the purchaser is a professional, the Civil Code warranty applies. Products are considered non-conforming if they have defects that render them unsuitable for their intended use or significantly reduce their value. Available remedies are price reduction or contract termination. Professionals must report defects within 8 (eight) days of discovery and in any case within 6 months of delivery.
LUXURY RING PAY accepts orders for delivery within Italian territory only, excluding San Marino and Vatican City.
Products will be shipped to the address provided by the CUSTOMER at the time of the order within no more than 7 days from the order confirmation email sent by LUXURY RING PAY. The CUSTOMER will receive a confirmation email containing the tracking number, which will generally be active within 8 hours of receipt.
The CUSTOMER has up to 30 days from the estimated delivery date to report non-receipt of the order or part of it. After this period, LUXURY RING PAY will no longer accept complaints.
Shipping is free for all orders.
If the recipient is absent at the delivery address, the carrier will attempt to contact the recipient by phone or email and will try to deliver again in the following days. If delivery is still unsuccessful due to continued absence, the order will be held at the local depot, and storage costs will be charged to the CUSTOMER. If the storage period expires without successful delivery, the products will be returned to LUXURY RING PAY, and the order will be canceled in accordance with Art. 1456 of the Italian Civil Code. LUXURY RING PAY reserves the right to deduct transport and storage costs from the refund.
The risk of loss or damage to the products for causes not attributable to LUXURY RING PAY transfers to the CUSTOMER once they, or a third party designated by them (other than the carrier), physically take possession of the goods.
Before accepting the package, the CUSTOMER must:
Verify that the number of packages delivered matches the shipping documents;
Check that the packaging is intact and has not been tampered with, including seals (e.g., tape or metal strapping);
Ensure the carrier handles the package with care and diligence;
SIGN WITH SPECIFIC RESERVATION if there are any anomalies, damaged or tampered packaging, as described below;
Inspect the product's condition within 24 hours of delivery;
Take photos of the product from various angles as received (without removing any outer wrapping or bubble wrap) to document any damages.
Before accepting the package, the CUSTOMER has the right to inspect its condition and ACCEPT WITH SPECIFIC RESERVATION if there is reason to suspect damage or tampering, without rushing or fear of objecting to the carrier.
It is the carrier’s responsibility to transport and deliver the goods without damage. If damage results from the carrier’s actions, the carrier is liable for the hidden damage.
To hold the carrier liable, the CUSTOMER must accept delivery with a SPECIFIC CONTROL RESERVATION clearly stating the reason: Examples:
“ACCEPTED WITH RESERVATION DUE TO SUSPECTED TAMPERING” (if the package appears opened or improperly sealed);
“ACCEPTED WITH RESERVATION DUE TO IMPROPER HANDLING” (if the carrier handles the package carelessly);
“ACCEPTED WITH RESERVATION DUE TO VISIBLE DAMAGE” (if the package shows visible damage or appears altered).
LUXURY RING PAY shall not be held liable for any disruptions due to force majeure or fortuitous events, including internet service failures, that prevent the order from being processed within the timeframe specified in the contract. LUXURY RING PAY shall not be held liable for any partial or total failure to fulfill contractual obligations due to CUSTOMER fault, particularly when submitting the order.
Unless otherwise specified or agreed with the CUSTOMER, LUXURY RING PAY’s liability for damages related to contract performance shall be excluded, limited, and/or reduced to the maximum extent permitted by applicable law.
The CUSTOMER agrees to indemnify and hold harmless LUXURY RING PAY, its subsidiaries, affiliates, officers, agents, trademark co-owners, partners, and employees from any claim or demand — including legal fees — brought by third parties due to or in connection with CUSTOMER conduct that violates these T&Cs, third-party rights, or laws, attributable to the CUSTOMER or related parties.
This applies also to any claims brought by third parties (including LUXURY RING PAY clients) in relation to digital products provided, such as claims regarding conformity.
Unless otherwise stated and subject to applicable legal provisions, LUXURY RING PAY shall not be liable for any damages (whether direct or indirect) arising from use of the SITE.
This exclusion does not limit LUXURY RING PAY’s liability for death, personal injury, or harm to mental or physical integrity, or for damages resulting from willful misconduct or gross negligence, provided the CUSTOMER used the SITE correctly.
Except in cases of willful misconduct, gross negligence, or harm to life or personal integrity, LUXURY RING PAY is only liable for foreseeable and typical damages for the type of contract involved at the time of its conclusion.
The CUSTOMER may access the SITE for browsing and purchasing. Commercial use of the SITE or its content is not permitted.
All elements of the SITE, whether audio or visual, and the related technology are owned by LUXURY RING PAY and protected by intellectual property rights.
In particular, and without limitation, CUSTOMERS may not copy, download, share (beyond what is allowed), modify, translate, publish, transmit, sell, sublicense, transform, transfer to third parties, or create derivative works from SITE content, nor allow others to do so using their account or device.
Where explicitly permitted on the SITE, the CUSTOMER is authorized to download, copy, and/or share specific content for personal and non-commercial use, provided attribution and any other requirements specified by LUXURY RING PAY are observed.
All copyright restrictions remain in force.
Through the SITE, CUSTOMERS may access resources provided by third parties. CUSTOMERS acknowledge that LUXURY RING PAY has no control over such resources and is not responsible for their content or availability.
The applicable terms for such third-party resources, including any licensing conditions, are determined by the third parties themselves.
These T&Cs do not govern the sale of products or services provided by third parties linked through banners or hyperlinks on the SITE.
LUXURY RING PAY shall not be liable for goods or services offered by third parties or for transactions between SITE CUSTOMERS and such third parties.
The handling of CUSTOMER personal data is governed by our Privacy Policy, which can be accessed via the SITE.
The SITE uses "Cookies." Cookies are electronic files that store information about the CUSTOMER’s browsing activity on the SITE (such as pages visited, date and time of visit, etc.) and allow LUXURY RING PAY to offer a personalized service to its customers.
LUXURY RING PAY informs the CUSTOMER that it is possible to disable cookies via their internet browser settings. However, please note that disabling cookies may prevent the CUSTOMER from making purchases on the SITE.
For more information, click here.
LUXURY RING PAY reserves the right to transfer, assign, novate, or subcontract any of its rights and obligations under these T&Cs, with due regard to CUSTOMER interests.
The provisions relating to changes to these T&Cs shall apply.
The CUSTOMER is not allowed to assign or transfer their rights and obligations under these T&Cs without the written consent of LUXURY RING PAY.
These T&Cs constitute the entire agreement between the parties. If one or more provisions are found to be invalid or declared as such pursuant to law, regulation, or by a court with jurisdiction, the remaining provisions shall remain in full force and effect.
All communications relating to the use of the SITE must be sent to the contact details provided in this document.
For information, communications, support, or complaints, the CUSTOMER may contact Customer Service via email at info@cnick.it.
LUXURY RING PAY will respond to complaints as soon as possible and in any case within 30 business days of receipt.
These T&Cs are governed by Italian law.
Any disputes that cannot be settled amicably shall be submitted to the exclusive jurisdiction of the Court of Ragusa.
Customers may also choose to access mediation procedures pursuant to Legislative Decree 28/2010 to resolve disputes regarding interpretation and execution of these sales conditions. This can be done via the following link: https://webgate.ec.europa.eu/odr