Orders which are already shipped can’t be fully refunded. If the ring isn’t shipped yet we can issue a full refund upon the customer’s request.
Faulty or inaccurate size product
If you find the ring you received is defective we will provide a replacement free of charge.
Wrong Size
Returns must be sent to:
LUXURY RING PAY S.R.L.S
Via Corallo, 9, 97012 Chiaramonte Gulfi (RG), Italy
Refund
You can return or exchange your CNICK Ring within 14 days of receiving it, as long as it is fully functional and undamaged. You can choose to receive a refund or an exchange. However, the shipping and handling charges from your original order, including VAT or customs fees, are non-refundable.
Customized orders are non-returnable and non-refundable. A customized order includes any item with custom engraving or personalized colors. This applies to rings made of wood, silver, gold, or ceramic.
Warranty
Your CNICK ring is covered by a warranty of one (1) year from the original date of purchase, according to the terms and conditions of this warranty.
The warranty covers manufacturing defects or malfunctions.
The warranty does not cover loss of the ring, wear and tear (such as scratches or loss of polish), or aesthetic alterations caused by improper use or use not in accordance with care instructions.
Proof of purchase is required.
For warranty requests or assistance, please contact: info@cnick.it