Frequently asked questions

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• How to setup cnick payment ring?

  To set up your ring, you can follow our configuration guide.

  CNICK is not a prepaid ring, so there's no need to add funds. We offer an innovative wearable payment solution using tokenization, which ensures security and convenience. We are partnered with Fidesmo Pay, Visa, and MasterCard, and our platform supports a variety of banks. To set up your CNICK ring, simply connect a card from any of our partner banks. cnick has no expiration date. If the card connected to your ring expires, you can easily connect a new one and continue using it without interruption.

• Who is Fidesmo?

  Our partner, Fidesmo, provides tokenization and provisioning services. Provisioning is the process of writing card information into the ring, allowing customers to make payments without opening a new bank account for ring. Essentially, the ring is linked to the card and ring payment transactions will appear in the card transaction that is connected to ring.

• I am having trouble activating cnick ring and receiving SMS codes while using my Curve card.

  There is a known issue with Curve. If the user activates the physical card before activating the ring, the token on the ring with the virtual card data becomes invalid, which prevents SMS codes from being sent. It's important to note that the virtual card provided by Curve during registration does not have the same data (PAN, expiration date, CVV) as the physical card.

  To activate Curve, there are two options:
  

  • If you have the physical Curve card, please activate it first (if it's not already activated) and then use the physical card data to connect your payment card to the ring during checkout.
  • If you don't have the physical Curve card, please use the virtual card data to connect your payment card to the ring during checkout. In this case, please avoid activating the physical card until the ring has been activated and used at least once.

  If you've connected your virtual Curve card to the ring during checkout, but later obtained a physical Curve card and activated it before activating the ring, you'll need to remove the ring and connect it again with your physical card via Android.

• How secure is connecting a card online before the ring is shipped?

  Connecting your card online before your ring is shipped is very secure. We do not have access to your card information. When you connect your card after checkout, a reference of the card is created, called a token. The token information, along with any sensitive financial information, is kept and managed only by VISA or MasterCard. Additionally, your wearable cannot be used for payments until you receive and activate it, so there is no need to worry. Once you receive the CNICK ring, you will find an activation note with a QR code inside the packaging. Scan the QR code with your phone and follow the instructions to activate payments on your wearable. The activation process may vary depending on the bank. After activation, your wearable is ready to make contactless payments.

• Is cnick ring payment secure?

  Yes, CNICK ring payment is very secure. When you connect a payment card to your CNICK ring, a token is created, which can only be used on your wearable and not online or anywhere else. This means that your wearable is protected against skimming. The token card number is also cryptographically connected to that specific wearable, so it cannot be used on any other wearable, protecting you from fraudulent behaviors. In summary, payments with CNICK ring are even more secure than paying with a physical payment card, where the card number can be used both in-store and online.

• Does the ring have an expiration date?

  No, the ring does not have an expiration date. If the card you have connected to the ring expires, you can simply connect a new card.

• How to remove card and connect a new card?

  • Download the Fidesmo app for iOS or Android on your smartphone.
  • Remove the previously connected card.
  • Select 'connect’ and then hold the ring against the back of the phone.
  • Follow the in-app instructions.

• How durable is the CNICK ring?

  The CNICK ring is highly durable and is almost impossible to break by dropping or gripping. While it is not weak or delicate, it is recommended to keep the polished finish looking nice over the coming years. Good ring care starts by avoiding exposure to harsh chemicals and rough treatment, such as wearing the ring while lifting weights or operating machinery, which can compromise the finish and integrity of the ring itself. The finish is the most important factor in keeping the ring in good condition, and if it is compromised, water can penetrate the wood, damaging the ring from the inside. However, the ring can withstand activities such as showering, hand washing, and swimming.

• How do I make a payment correctly with cnick ring?

  To make a payment, simply tap your knuckle on the POS terminal (not the ring itself) and wait for 1-2 seconds.

  
• How should I care for my cnick ring?

  Avoid exposing the ring to chemicals and detergents as this can damage the finish. Additionally, we recommend removing the ring when lifting weights to prevent any potential damage.

• Is it possible to connect multiple cards to the ring?

  You can connect one card to several rings, but you cannot connect one ring to several cards.

• Where are cnick ring payments available?

  You can use your CNICK ring to pay worldwide wherever VISA and MasterCard is accepted. However, we are currently integrated with specific banks and cards, so you need to have one of those cards to activate payments on your ring. You can see the list of supported banks on our website. If your country is not on the list, stay tuned as we are expanding and adding new banks worldwide.

• Should I use cnick wallet to manage and control my ring?

  Actually, you won't need a wallet when using CNICK ring. Instead, you can manage your ring account through Fidesmo Android/iOS app. You can control your finances using the card wallet that is connected to the ring.

• When I purchase a ring using my card, is it connected to the ring?

  No, the payment card used to purchase the ring is not connected to the ring. The card connection process for the ring is a separate procedure.

• How does the Link Sharing (Fidesmo links) feature work?

  You can add any website, social media link, or custom URL to the ring. Once saved, tapping the ring on an NFC-enabled smartphone instantly opens the link. You can also add a digital business card by using third-party apps that generate shareable links. To do this, download our CNICK app and follow the in-app instructions.Tutorial

• ​What is the difference between Gen1 and Gen2?

  Gen2 is slimmer with a more refined look. The ring is comfortable, sophisticated, and elegant, offering enhanced security.

• Which Tesla models are compatible with the cnick ring?

  With just one ring, you can now unlock your Tesla and make payments wherever VISA and MasterCard are accepted. The ring is compatible with Model S and Model X vehicles produced in 2021 or later and all Cybertruck Model 3 and Model Y vehicles. Access is granted from the driver's side.

• How to use the ring properly?

  Find the right sensor spot on the B pillar under the driver side camera. The ring transmits a signal from a circle, therefore you have to touch your knuckle onto the B pillar (knocking position) and do not touch the ring directly to the car. Video Tutorial

  
• Is it possible to use one ring with multiple Tesla vehicles?

  Yes, you can connect one ring to multiple Tesla vehicles simultaneously, as long as they are compatible with CNICK ring.

• How to pair the ring with my Tesla?

  The procedure is very simple, the same as adding a Tesla
  keycard:

  • On the touchscreen, touch Controls > Locks > Keys > Add Key.
  • Scan your new ring on the card reader
  • Scan a key card or key fob that has already been paired to the vehicle to confirm ring pairing.
  • Video Tutorial